Legal & Privacy Documentation

Privacy Policy

Effective Date: September 2026  |  Last Updated: September 2026  |  Official Domain: https://swissium.app

Support Contact: hello@swissium.app

1. Executive Summary & Privacy Principles

Swissium operates under a strict Zero-Knowledge and Zero-Log philosophy. Our systems are engineered so that we do not track, intercept, inspect, log, or monetize your network traffic or online communications.

We adhere to the principle of strict data minimization. We only collect the minimal identifiers strictly required to authenticate membership and maintain high-performance network quality.

2. Information We Collect and Why

2.1. Email Address (Account & Authentication Only)

What We Collect: A valid user email address provided during account registration or login.

Purpose: Exclusively used for account authentication, password resets, subscription entitlement verification, and critical service notifications.

Decoupling: Your email address is strictly decoupled from your encrypted VPN routing sessions.

2.2. Device Identifier / Serial (Device Seat Limit & Performance Optimization)

What We Collect: A unique hardware identifier (Device ID, hardware GUID, or serial token) generated by the client application.

Purpose:

  • Device Limit Enforcement: To enforce our standard allowance of two (2) concurrent active devices per membership plan and prevent unauthorized multi-device access.
  • Infrastructure Performance & Quality: To route active connections effectively across our high-speed server clusters, ensuring high throughput, stable connectivity, and consistent network speed.

Privacy Assurance: Device identifiers are used purely as cryptographic operational seat tokens. They are never linked to browsing behavior, DNS queries, or destination IP addresses.

3. What We Never Collect (Strict Zero-Log Policy)

Swissium enforces an absolute zero-log standard across our entire infrastructure:

  • No Browsing Activity: We never monitor, record, inspect, or log websites visited, search queries, downloads, or online destinations.
  • No Traffic or Payload Logs: We never store, inspect, or intercept the content of transmitted data packets.
  • No Originating IP Addresses: We do not record your real-world IP address or geolocation during VPN sessions.
  • No Session Timestamps or Durations: We do not record connection timestamps, session durations, or bandwidth logs tied to user profiles.
  • No DNS Logs: All DNS requests are resolved locally via encrypted DNS-over-HTTPS (DoH) inside the VPN tunnel and are never logged or stored.
  • RAM-Only Routing Nodes: All VPN gateway servers operate entirely in volatile RAM memory with no persistent disk storage for traffic data.
No Browsing Logs URLs, domains, or payload data are never inspected or recorded.
No IP Tracking Originating IP addresses and geolocations are never logged.
No Session Timestamps Connection timestamps, durations, or bandwidth meters are omitted.
RAM-Only Ephemeral Nodes Volatile memory servers automatically wipe upon any reboot.

4. Geographic Service Restrictions & Prohibited Territories

Swissium does not provide, offer, or market its services in jurisdictions where virtual private network technology or open digital platforms (such as YouTube) are legally restricted, prohibited, or censored.

The Service is strictly unavailable to users residing in, located in, or attempting to connect from the following countries and territories:

  • Italy
  • Ukraine
  • Iran
  • Saudi Arabia
  • Russian Federation
  • Syrian Arab Republic
  • Turkmenistan
  • Cuba
  • Sudan
  • Algeria
  • Senegal
  • Nigeria
  • Norway
  • Mainland China
  • Taiwan (China)
  • HongKong (China)
  • Vietnam

Access attempts, user registrations, and network connections originating from these restricted jurisdictions are strictly prohibited. Swissium reserves the right to implement geo-blocking measures to enforce this policy.

5. Billing & Payment Information

Direct web subscriptions are processed through Stripe (PCI-DSS Level 1 certified). Swissium never receives, sees, or stores your credit card numbers or financial account details.

In-app purchases made via the Apple App Store or Google Play Store are handled exclusively by Apple or Google.

6. Data Retention & Account Deletion

You may delete your account and associated email address at any time directly through the application settings or by contacting hello@swissium.app. Upon deletion, your email and active device seat mappings are permanently and irreversibly purged from our database.

7. Contact & Support Information

For any legal inquiries, support requests, or billing questions, please reach out to:

Customer Support & General Inquiries / Billing & Refund Support / Privacy & Legal Inquiries: hello@swissium.app

Official Website: https://swissium.app