Refund Policy

1. Overview & General Policy

At Swissium, we strive to deliver robust privacy, zero-knowledge anonymity, and high-speed network performance. Because of our transparent "try-before-you-buy" model and the immediate operational resource allocation required for high-bandwidth routing nodes, all purchases of Swissium paid subscriptions, licenses, and renewals are final and non-refundable.

2. "Try Before You Buy" — Free Registration-Free Guest Access

To ensure complete satisfaction before committing to any payment, Swissium provides free guest access without registration:

• Zero Registration Required: Prospective users do not need to submit an email address, payment details, or any personal information to evaluate the Service.
• 1 to 24 Hours of Full Evaluation: Guests receive complimentary access for a duration between one (1) and twenty-four (24) hours, allowing full testing of our encrypted network.
• Comprehensive Testing: During this guest access period, you can thoroughly evaluate connection speeds, server latency, protocol stability, encryption strength, and multi-device performance across your hardware.

Because you have ample opportunity to test and verify that Swissium meets your technical and performance standards prior to upgrading, paid subscription transactions are strictly non-refundable once completed.

3. Digital Delivery & Statutory Waiver

Swissium provides digital services that are activated immediately upon payment confirmation. By purchasing a subscription, you expressly agree to the immediate provision of the digital service and acknowledge that:

• Service delivery commences immediately upon transaction approval.
• Under applicable consumer protection laws (including Directive 2011/83/EU on Consumer Rights for digital content/services), you expressly consent to immediate performance and agree that your statutory right of withdrawal or cooling-off cancellation period is forfeited once digital service performance has begun.

4. Subscription Management & Cancellation of Auto-Renewal

While completed payments are non-refundable, you maintain complete control over recurring billing:

• Cancel Anytime: You may cancel subscription auto-renewal at any time via your account dashboard or by contacting support at hello@swissium.app.
• No Penalty: Cancellation prevents all future scheduled billing charges.
• Continued Access: Upon canceling auto-renewal, your account and VPN access remain fully operational until the expiration of the current paid billing cycle. No partial or prorated refunds are issued for unused time in the active period.

5. Geographic Service Restrictions

The Service is strictly unavailable in designated restricted jurisdictions where VPN technology or open digital platforms (such as YouTube) are legally prohibited or restricted, including:

• People's Republic of China (PRC)
• Islamic Republic of Iran
• Democratic People's Republic of Korea (North Korea)
• Russian Federation
• Syrian Arab Republic
• Turkmenistan
• Republic of Cuba
• Republic of the Sudan
• People's Democratic Republic of Algeria
• Taiwan

Transactions or subscriptions initiated from these prohibited territories violate our terms, and no refunds will be granted for accounts suspended or restricted due to territorial non-compliance.

6. Purchases via Third-Party App Stores

For subscriptions purchased through third-party platforms, billing and refunds are subject to the respective store operator's terms:

• Apple App Store (iOS / macOS): Swissium cannot issue or manage refunds for transactions processed by Apple. All refund inquiries for in-app purchases must be submitted directly to Apple via Apple Report a Problem.
• Google Play Store (Android): Subscriptions initiated via Google Play are managed in accordance with Google Play's billing guidelines.

7. Chargebacks & Payment Disputes

We encourage users to contact our support team directly regarding any billing questions. Initiating an unauthorized chargeback or payment dispute through your bank or payment provider without prior contact violates our terms and may lead to immediate suspension of your account and revocation of all associated device seats.

8. Contact Us

If you have any questions or require clarification regarding our Refund Policy or billing practices, our customer support team is always here for you:

General Support: hello@swissium.app

Official Website: https://swissium.app