Legal Agreement

Terms of Service

Effective Date: September 2026  |  Last Updated: September 2026  |  Official Domain: https://swissium.app

Customer Support: hello@swissium.app

1. Introduction & Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Swissium ("Swissium", "we", "us", or "our"), governing your access to and use of the Swissium Virtual Private Network software, applications (including Windows, Android, macOS, and iOS clients), websites, infrastructure, and associated services (collectively, the "Service").

By downloading, installing, accessing, subscribing to, or using any component of the Service, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms in their entirety, do not download, install, or use the Service.

2. Zero-Knowledge Architecture & Privacy Alignment

Swissium operates under a strict Zero-Knowledge and Zero-Logs network architecture. We do not monitor, record, inspect, or retain user browsing activity, visited URLs, DNS queries, packet payloads, or originating IP addresses.

As detailed in our Swissium Privacy Policy, we collect only your email address for account authentication and an anonymous device hardware identifier solely to enforce device seat limits and maintain optimal network routing speeds.

3. User Accounts, Device Limits & Seamless Management

3.1. Two-Device Limit Per Membership

Each active Swissium subscription plan permits a maximum of two (2) concurrent active device connections at any given time.

3.2. Seamless Device Login & Instant Deactivation

Swissium provides seamless multi-device flexibility:

  • You can log in seamlessly on any new or replacement device at any time.
  • If your account has reached the 2-device limit, the client interface enables you to automatically and instantly deactivate any previously connected device of your choice with no hassle.
  • Deactivating a device immediately frees up an active seat, allowing your new device to connect without delay.

3.3. Customer Support

Our dedicated customer support team is always available to assist with connection issues, device management, or general inquiries at hello@swissium.app.

4. Geographic Service Restrictions & Prohibited Territories

Swissium does not provide, offer, license, or permit access to the Service in jurisdictions where virtual private network technology or open digital platforms (such as YouTube, X, Google, ChatGPT) are legally restricted, blocked, or censored.

The Service is strictly unavailable to individuals or entities located in, residing in, or attempting to access Swissium from the following restricted jurisdictions:

  • Italy
  • Ukraine
  • Iran
  • Saudi Arabia
  • Russian Federation
  • Syrian Arab Republic
  • Turkmenistan
  • Cuba
  • Sudan
  • Algeria
  • Senegal
  • Nigeria
  • Norway
  • Mainland China
  • Taiwan (China)
  • HongKong (China)
  • Vietnam

Creating an account, attempting to connect, or using the Service from any of the aforementioned territories constitutes a direct violation of these Terms. Swissium reserves the right to employ geo-blocking and technical restrictions to prohibit access from these locations.

5. Subscriptions, Payments & Renewal

  • Subscription Tiers: Subscriptions are offered on recurring billing intervals (monthly, annual, multi-year) as displayed on our website and in-app purchase screens.
  • Automatic Renewal: All subscriptions renew automatically at the end of each billing period unless canceled prior to the renewal date.
  • Payment Processing: Direct website transactions are processed securely through Stripe under PCI-DSS Level 1 compliance. In-app mobile purchases are processed by Apple or Google under their respective terms.

6. Refund & Cancellation Policy

6.1. Strict Non-Refundable Policy & Free Guest Evaluation

All purchases of Swissium paid subscriptions, licenses, and renewals are final and non-refundable. To ensure full customer satisfaction prior to payment, Swissium provides free guest access without registration for between one (1) and twenty-four (24) hours. This allows prospective users to test connection speeds, server latency, and network quality completely free before choosing to purchase.

For complete details, please review our full Refund Policy.

6.2. Statutory Waiver & Immediate Performance

By purchasing a subscription, you expressly consent to immediate digital service activation and acknowledge that your statutory right of withdrawal or cooling-off cancellation period is waived once digital performance commences.

6.3. Cancellation of Auto-Renewal

You may cancel subscription auto-renewal at any time via your account settings. Cancellation prevents future billing charges, and your VPN access will remain active through the end of the current prepaid period.

7. Acceptable Use Policy (AUP)

You agree to use Swissium solely for lawful personal privacy and data security. You agree NOT to use the Service to:

  • Transmit, distribute, upload, or access Child Sexual Abuse Material (CSAM) or any illicit exploitation content.
  • Conduct or participate in Distributed Denial of Service (DDoS) attacks, network flooding, packet spoofing, or unauthorized port scanning.
  • Distribute, deploy, or transmit ransomware, viruses, worms, trojans, spyware, or other malicious payloads.
  • Engage in unauthorized intrusion, cracking, or hacking of computer systems, networks, or connected devices.
  • Send unsolicited mass commercial emails, automated bot messaging, or spam in violation of anti-spam laws.
  • Intentionally overload, impair, or compromise the operational stability and performance of Swissium's server network or third-party infrastructure.

Any confirmed violation of this Acceptable Use Policy will result in immediate account termination without refund.

8. Intellectual Property & Limited License

Swissium grants you a personal, non-exclusive, non-transferable, revocable license to install and run the client binaries solely to access the Service in accordance with these Terms. You may not reverse-engineer, decompile, resell, or distribute the client software.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. While Swissium implements high-standard encryption protocols and RAM-only server routing:

  • We do not warrant that the Service will operate without interruption, delays, or minor errors.
  • Network speed and latency may vary based on user location, internet service provider routing, and general network congestion.
  • We make no claims or representations regarding bypassing foreign firewalls or breaking through regional technical restrictions.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SWISSIUM, ITS FOUNDERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SERVICE.

SWISSIUM'S TOTAL CUMULATIVE AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO SWISSIUM IN THE SIX (6) MONTHS PRECEDING THE OCCURRENCE OF THE CLAIM.

11. Governing Law & Dispute Resolution

These Terms and any dispute arising from them shall be governed by and construed in accordance with the substantive laws of Switzerland, without regard to conflict of law principles. Parties shall first attempt in good faith to resolve any dispute informally by contacting hello@swissium.app.

12. Contact & Customer Support

For any questions regarding these Terms, account management, or technical assistance, please contact us:

Customer Support: hello@swissium.app

Official Website: https://swissium.app